Before bidding on a listing on Treenkets, it is crucial to familiarize yourself with the condition categories outlined below. We kindly request that you carefully read and comprehend the listing's description, condition, and manifest details. If you have any inquiries, please don't hesitate to reach out to us using our contact form.
Brand New
New items are still in their original retail packaging where applicable, with all original accessories included. These items are excess inventory that were never sold to customers.
Shelf Pulls
Shelf Pulls inventory is fully functional and retail-ready, but may show signs of extra handling and cosmetic wear. These items may have been in some customer contact with incomplete or damaged packaging.
Refurbished
Refurbished items may have some signs of wear, and may not include all original packaging and accessories. Items are functional or mostly functional.
Customer Returns
Customer returns are sold as-is, as they have not been inspected and may fall into a wide range of condition grades. Generally, a small number of these items are new and unopened, the majority are opened and used but functional, and some items are defective.
Used
Used items work, but may have some cosmetic and functionality issues; accessories, such as batteries and chargers may not be included. These items may need repair before they are ready for resale.
Salvage
Salvage items means broken, missing parts, user ID locked or otherwise non-functional; usually only good for parts and cannot be disputed.
Mixed
A mixed lot contains items of multiple condition grades.
For Cell Phones - please refer to mobile grading:
A Grade. Like New.
Negligible scratches and blemishes. Tested and fully functional with clean ESN and no user locks (for example FMIP / iCloud locked).
B Grade. Light Wear and Tear.
May have one or several light scratches that do not catch a fingernail or tool. No cracks present on the device or display. Tested and fully functional with
clean ESN and no user locks (not FMIP / iCloud locked).
C Grade. More Aggressive Wear and Tear.
May have cracks on certain surface areas such as camera lens, rear lens but not on display cover lens (Glass panel and Digitizer). Tested and fully
functional with clean ESN and no user locks (for example FMIP / iCloud locked).
D Grade. Heavy Cosmetic Damage with Cover Lens Cracks.
Will have excessive damage on multiple surface areas and cracks on the display cover lens but not on the LCD. In addition there may be missing parts,
liquid damage and screen burn present. Units are tested but may not be fully functional. Clean ESN but units may be user locked (for example FMIP /
iCloud locked).
E Grade. Heavy Cosmetic Damage with LCD Damage.
Will have excessive damage on multiple surface areas including the display internal structure. Damage may range from but not limited to liquid damage,
missing parts, screen burn etc. Units are tested but may not be fully functional. Clean ESN but units may be user locked (for example FMIP / iCloud locked).
You are welcome to browse through our items even without creating an account. However, if you wish to view compiled lots with manifests, check shipping costs, and place bids, it is necessary to create an account with Treenkets. To begin the registration process, please visit our Registration page.
After winning an auction, you will have 2 days to pay for it by completing the checkout process. If payment is not received within this 2 day deadline, the auction sale will be cancelled and you will receive an Unpaid Auction Penalty. Your bidding privileges will be revoked until you pay a $50 penalty fee.
Yes, they are.
Because we only work with large, certified retailers who are authorized dealers of the inventory they sell, you can be assured that every single item on eLine is 100% authentic. If you're ever concerned about the authenticity of a product on the Treenkets marketplace, please don't hesitate to contact us for assistance.
Yes, you can.
If you are applying as an international user we require some form of official documentation confirming your business information, such as a business license, VAT number (EU only), or equivalent.
International buyers generally are responsible for arranging their own shipping, and it is the buyer's responsibility to confirm these details.Some auctions on the B-Stock Supply marketplace will be labeled as being USA only. International buyers, even if they have a US address, should not bid on these auctions. Please check auction for details.
An additional fee may be charged your bank on any international wire payment. Please check with your bank to confirm details. Treenkets requires payment-in-full before an order will be moved to a "paid" status.If you intend to ship to the U.S. prior to your country, we will require a shipping document on the company's letterhead confirming you are a current customer and that you are authorized to use that particular address.
If you are need a US address but do not currently have one, we recommend you look into the services provided by myus.com
Once you procure the necessary documents, please submit them to customer service.Note: No buyers will be approved from Cuba, Iran, North Korea, Sudan, Yemen, or Syria on any sites due to USA federal regulations.
There is no cost for applying.
You must be a registered business in order to join, otherwise you have to pay state tax.
In order to be approved as a business account, we require a valid resale certificate for USA registered businesses. If your business is registered internationally, please review "Can I apply if I'm located outside of the US?" for more information.
How to Apply steps:
A Resale Certificate is a form you, as a buyer, submit to a seller guaranteeing you intend to resell the product you purchase from them. This will exempt you from sales tax at the time of purchase as it will be collected at the time of resell with a sales tax number (or equivalent) issued to you by your state.
If your business is registered in Alaska, Delaware, Montana, New Hampshire, or Oregon, you are not required to submit a resale certificate. However, if we are not able to confirm your business by searching you state's business entity web site, we will request that you supply a business license or equivalent in order to be approved on Treenkets.
Original Retail represents the estimated listed price when the product was first released to market. Original Retail is estimated in accordance with standard industry practice. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments. Original Retail may not necessarily represent prevailing offers in current marketplaces.
You are responsible for any applicable sales taxes. Treenkets is required to collect sales tax in certain states, unless we have a copy of your reseller certificate. In states where we are not required to collect sales tax, however, you may still be responsible to that state for sales tax on your online purchases. For more information about your obligations, please visit irs.gov
Please visit our Registration page to get started. We promise it's a quick and easy process.
Treenkets requests resale certificates from all customers. Please upload resale certificate while onboarding and allow as 1 business day to verify your account. You will receive an email once your account has been approved.
Yes, we use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.
Please visit our Registration page to get started.
Simply start creating lots. For strategy and tips contact us.
To start bidding on Treenkets you'll need to create an account with us. Please visit our Registration page to get started. Resale certificates or tax IDs from non-US buyers are required otherwise Sales Tax will be applied.
Treenkets is Auction and Buy-It-Now based.
Auctions use proxy bidding for our buyer's convenience. Simply provide your maximum bid amount and our auction system will bid the minimum increment up until your maximum bid amount has been reached (or until you win the auction if no other bidders outbid your proxy bid maximum).
For Buy-It-Now buyer needs to add desired lot to the cart and complete checkout.
Our cancellation policy allows for buyers to cancel a bid within the first five (5) minutes of placing your first bid on an auction.
Buyers should reach out to us within this time frame to request cancellation of their bid. If a request for cancellation is not made within the first five (5) minutes of bidding, $50 cancellation fee may apply.
Treenkets accepts payment for all auctions and Buy-It-Now via wire transfer or Zelle. Payments are due within two (2) business days of the auction end date. Payment information will be provided in order details.
Please contact our Customer Service team to request an order cancellation with your order number and reason for cancellation.
Cancellation Fee may apply.
Simply contact us for assistance. We are here to help.
Most auctions are sold 'as is'. Returns are an exception, and requests will be reviewed on a case by case basis.
Fixed price, flat rate or free shipping means that the seller has engaged a carrier to deliver the product to a buyer. A shipping cost will appear on the auction and is added to your final bid amount after you've won an auction. Placing a bid means that you agree to pay this shipping cost in addition to your winning bid amount.
Buyers may not 'opt-out' of this shipping option and deliveries will be made to the address on file in your account.
'Buyer Arranges Shipping' means that winning buyers are responsible for hiring and paying a carrier to pick up their merchandise from a seller. Simply contact us for assistance. We are here to help.
Simply contact us for assistance. We are here to help.
Every order you place on the Treenkets marketplace is protected by our industry-leading buyer protection guarantee. Our policy is simple: if you receive inventory that is significantly different from the way the seller described it in the listing, we will work with you to make it right.
Resolutions for buyer protection claims will usually be one of the following:
If you find significant discrepancies with your order pertaining to either condition or quantity, simply file a dispute or reach out to us for assistance.
Note: Disputes must be filed within two (2) business days of order delivery.
In order to file a dispute for an order, please follow these steps:
If you are unable to find the 'Dispute' button, please contact us, and we will respond as soon as possible.
This is time-sensitive, so please create a dispute quickly or the allowable time-frame for the dispute may pass.
Note: Disputes must be filed within two (2) business days of order delivery.
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